We ship all items from Vancouver, Canada using Canada Post within 1-5 business days of receiving an order. Please allow extra time if you have special requirements or place an International order. If you have any special shipping instructions please make notes in the notes section, or contact us after placing your order and we can do our best to meet your special request.
Shipping and handling charges are non refundable, and we highly recommend choosing a shipping option that offers tracking. If you select a method without tracking, we are not responsible for that item in the rare event that a package is lost.
Delivery times are only averages, there can be additional delays if the package is crossing a border, or delivery falls during a holiday. We do not promise delivery dates or assume any responsibility for delivery times, as this is beyond our control.
We ship with Canada Post as we find this option to be the least costly, particularly when crossing borders. Canada Post will pass the package on to your National Post in whichever country you are ordering from. When a package crosses a border, we have no control over any processing fees, duties or taxes charged by your government and are not responsible for any of these costs.
We offer free shipping within Canada and the USA via Canada Post Expedited Shipping (with tracking) on full price purchases of $299 or more. Free shipping does not apply to sale items, promotions or coupon codes. Please select "free shipping" when checking out to receive this.
Exchanges and Returns:
Canada and USA
We offer returns on full priced items. The item being returned must be unworn, unwashed, undamaged and with all original tags attached. We must be able to sell the item, so please be careful when trying on regarding makeup and deodorant rubbing off on the garment or perfume. Please also use care when handling delicate fabric and zippers.
If you have ordered online and would like an exchange or refund, you must let us know within 72 hours of receiving the package - via email to firstname.lastname@example.org. We will then send you full exchange or return instructions and a Return Authorization number.
Packages that are sent COD, or without a Return Authorization number will be denied.
Charlie & Lee does not assume any shipping costs or duties on exchanges and returns. Any additional shipping charges incurred when shipping out an exchange will be charged to you as the customer and shipped according to your preferred shipping method.
We do not offer returns or exchanges on sale items, lingerie, swimwear, candles or apothecary.
All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us photos of the damaged packaging or garment.
Please select your preferred shipping method at checkout, we recommend choosing a shipping option that has tracking. Extra security measures may be required before we ship out your order.
Unfortunately we are unable to offer International exchanges or returns at this time, as the shipping and related charges often work out to be more than the cost of the item itself.
Risk of Loss
All items purchased from Charlie & Lee are made pursuant to a shipment contract.This means the risk of loss and title for such items is passed to you upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments, this is a very rare occurrence. For this reason we recommend you select a shipping option that offers tracking.